Diploma in Customer Service

Beginner to Intermediate 0(0 Ratings) Students Enrolled
ACCREDITED BY exam
What Will I Learn?
  • Get into terms with the principles and essentials of customer service
  • Learn the roles and functions of an effective customer service department
  • Build on the skills deemed necessary for a customer service professional
  • Explore the various techniques and methods used by customer service teams worldwide
  • Examine how to manage a customer service team and how to keep them focused
  • Learn how to handle customer complaints, how to work with unhappy customers and how to win back lost customers
  • Delve into topics such as internal customer service, telephone customer service, social intelligence, team working and teambuilding
Description

Customers are one of the most importance stakeholders of an organisation and keeping them happy and satisfied with the services is what will determine the success of an organisation. Therefore, almost every organisation in the current world establishes a customer service department, whose sole aim is to oversee the activities pertaining to customers. Being a part of this department requires one to have exceptional customer service knowledge and skills, all of which will be taught abundantly through this Diploma in Customer Service.

This course will help you get into terms with the principles and essentials of customer service, along with an insight into its roles and functions within an organisational context. You will also come to learn the various techniques and methods used to deliver extraordinary customer service to customers.

The other modules will systematically cover topics such as internal customer service, telephone customer service, social intelligence, team working and team building, all the while building on your customer service skills such as communication, diplomacy, understanding, telephone etiquettes, and time management that are needed to thrive within.

Learners should be age 16 or over, and must have a basic understanding of Maths, English, and ICT.

  • This course might benefit individuals aspiring to get into or progress within the customer service industry.
  • Individuals looking to get a grip on customer service will also find this course interesting

At the end of the course, learners will also take an online multiple-choice questions assessment test. This online multiple-choice questions test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Successful learners will be awarded a Diploma in Customer Service

  • High quality e-learning study materials and mock exams.
  • Tutorials/materials from industry-leading experts.
  • 24/7 Access to the Learning Portal.
  • Recognised Accredited Qualification.
  • Excellent customer service and administrative support.
Curriculum For This Course
41 Units
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£19.00 £99.00
Course Includes:
  • Course Level: Beginner to Intermediate
  • Course Duration: 365 Days
  • Number of Modules: 41
  • Student Enrolled: Students
  • Course Certificate: At completion
  • Assessment Included:
  • Course Material: