Customer Service

Beginner to Intermediate 4(3 Ratings) 55 Students Enrolled
ACCREDITED BY CPD
£289.00
Course Includes:
  • Course Level: Beginner to Intermediate
  • Course Duration: 365 Days
  • Number of Modules: 24
  • Course Certificate: At completion
  • Assessment Included:
  • Course Material:
What Will I Learn?
  • Get into terms with the principles and essentials of customer service
  • Learn the roles and functions of an effective customer service department
  • Build on the skills deemed necessary for a customer service professional
  • Explore the various techniques and methods used by customer service teams worldwide
  • Examine how to manage a customer service team and how to keep them focused
  • Learn how to handle customer complaints, how to work with unhappy customers and how to win back lost customers
Description

Customers are one of the most importance stakeholders of an organisation and keeping them happy and satisfied with the services is what will determine the success of an organisation. Therefore, almost every organisation in the current world establishes a customer service department, whose sole aim is to oversee the activities pertaining to customers. Being a part of this department requires one to have exceptional customer service knowledge and skills, all of which will be taught abundantly through this Certificate in Customer Service  - Level 2.

This course will help you get into terms with the principles and essentials of customer service, along with an insight into its roles and functions within an organisational context. You will also come to learn the various techniques and methods used to deliver extraordinary customer service to customers.

The other modules will systematically cover topics such as internal customer service, telephone customer service, social intelligence, team working and team building, all the while building on your customer service skills such as communication, diplomacy, understanding, telephone etiquettes, and time management that are needed to thrive within.

Learners should be age 16 or over, and must have a basic understanding of Maths, English, and ICT.

  • This course might benefit individuals aspiring to get into or progress within the customer service industry.
  • Individuals looking to get a grip on customer service will also find this course interesting

At the end of the course, learners will also take an online multiple-choice questions assessment test. This online multiple-choice questions test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Successful learners will be awarded a Certificate in Customer Service  - Level 2

  • High quality e-learning study materials and mock exams.
  • Tutorials/materials from industry-leading experts.
  • 24/7 Access to the Learning Portal.
  • Recognised Accredited Qualification.
  • Excellent customer service and administrative support.

Learners should be age 16 or over, and must have a basic understanding of Maths, English, and ICT.

  • This course might benefit individuals aspiring to get into or progress within the customer service industry.
  • Individuals looking to get a grip on customer service will also find this course interesting

At the end of the course, learners will also take an online multiple-choice questions assessment test. This online multiple-choice questions test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Successful learners will be awarded a Certificate in Customer Service  - Level 2

  • High quality e-learning study materials and mock exams.
  • Tutorials/materials from industry-leading experts.
  • 24/7 Access to the Learning Portal.
  • Recognised Accredited Qualification.
  • Excellent customer service and administrative support.
Curriculum
Student Feedback
4
Average Rating
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  • 67%
  • 34%
Reviews
  • Tue, 28-Jan-2020
    Timothy Webb
    Nicely delivered .I think the course was very well delivered. The course structure was designed beautifully and the logical flow was impressive. What I like the most is the practicality and usability. I recommend this course because there is a lot to learn.
  • Thu, 05-Mar-2020
    Bret Harvey
    Very engaging!Think this was one of the best courses in this specialization. The assignments were also very engaging.
  • Thu, 04-Jun-2020
    Edward Doyle
    Excellent tools, Excellent content, tools and updated readings that help you to better understand the Customer Experience.
exam
£289.00
Course Includes:
  • Course Level: Beginner to Intermediate
  • Course Duration: 365 Days
  • Number of Modules: 24
  • Course Certificate: At completion
  • Assessment Included:
  • Course Material: